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Digital Resume – www.JoeyRicard.com

SKILLS SUMMARY

With a bachelor’s degree as well as more than 8 years of experience in Information Technology, I possess experience in hardware, software, and project management. Whether it is being the liaison between the IT individual and the client or staff, or being the engineer implementing the technology, my strongest skills are ensuring project completion in the finest way.

 

SELECTED EXPERIENCE

Ciplex.com

January 2008 – April 2008

Business Development / Project Management

• Create new revenue streams for Ciplex that would lead to a new financial foundation.
• Participate and manage the development of a new automated web application. This will streamline development of low-budget websites, creating new profits for Ciplex.
• Assist and manage the development of the Ciplex Virtual Office, a custom content management system. This is the new foundation of every website being built.

Ricard Technologies

March 2005 – December 2007

IT Engineer / Project Manager

• Established exclusivity with the local CompUSA for on-sites and deliveries.
• Oversaw the completion of 400 projects.
• Point of sale in Fortune 500 Companies.
• 80 Credit Card machines at three Walmart locations, Point of Sale at a Subway location, and Point of Sale at the local Macys retail store.
• Data Migration from Windows Server 2000 to Windows Server 2003 for VisionWorks. Budget of $3,000 with the project cost at $2,200.
• Installed Windows 2003 Server with remote access, Firewall, VPN, and set up of Microsoft Accounting for Marble Granite Inc. Budget of $5,000 with the total project cost of $3,200.
• Installed a Gigabit router, three additional desktops, wireless access point, and migrated all information from a Windows 2000 server to a Windows 2003 server. This took three days with a budget of $7,000 and was completed for $5,200.
• Installed a Windows 2003 Server, and six machines along with configuration of a firewall for Orsillio Vision Care.
• Managed a team of four members to install wireless networks at more than 100 residential households.
• Managed a team of 10 people, installing a fiber network from the ground up, and supported more than 1,500 residents. The project cost about $54,000 and took about two months.

FxSpyder.com

March 2007 – December 2007

IT Engineer / Project Manager

• Installed a gigabit network with seven VOIP phone systems. This decreased their phone bill from $2,700 a month to about $1,600 and increased business by offering more flexibility.
• Installed and configured two 24 port POE switches, three servers, KVM switch, a four-post rack, a rack-mounted monitor, and ran Ethernet jacks through out the building.
• Set up the Development server (2.2 Dual Quad Core Processor, 12 Gigs of DDR2, a terabyte of SAS HDD, and running Microsoft Server Enterprise 2003 with SQL Server 2000), the Backup Server (2.0 Dual Core Processor, 4 gigs of memory, and 4 terabytes of storage space in a Raid 5), and the DHCP server (standard 1.8 Dual Core, 2 gigs of ram, 250 Gigabytes HDD).
• Assisted in bug testing with the foreign exchange platform.
• Helped manage the help desk, directing 10 developers, programmers, and designers while developing the Forex trading platform.
• Assisted in the setup of 3 servers in 3 different countries. Using the trading platform, this created a redundancy for the software as well as security.

Apogeenet.net

July 2005- November 2007

Network Administrator / Area Coordinator for Florida

• 24/7 support to troubleshoot and manage fiber network for 3000 users.
• Technical support for all 3000 end user issues
• Run Network Cable, Program Switches, Test Fiber, and install wireless access points

Florida State University

February 2005 – June 2006

Network Administrator

• Responsible for all network infrastructure
• Maintenance on servers, upgrades, security and project management
• Documentation in relation to network topology and technical structure
• Technical support for 350 users

CompUSA

May 2003 – February 2005

Technician / Customer Service

• Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments
• Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required
• Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required
• Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
• Assists in instructing CompUSA staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and,
• Performs other duties of a similar nature or level.

 

SYSTEM PROFICIENCY

Hardware

Desktop Repair, Laptop Repair, Cisco VPN, Pix Firewall, Switch/Hub, Cat5 or Cat6 Cabling, OC-3, T1, Fiber infusion, Touch Screen, Point of Sale, Laser Printer, Inkjet Printer, Thermal Printer, Fax, Scanner, Backup Systems, Tape Drives, Storage Network (SAN), UPS (Power Supply Backup), Server Rack/Cabinet, Solder Iron, Home Entertainment, Projector, Electronic Locking systems

 

Programming Languages

HTML, PHP, MySQL, ASP.Net, CSS, C++, Java

 

PC Software

Microsoft Windows XP, Microsoft Vista, Microsoft Server 2000, Microsoft Server 2003, Microsoft Office, Microsoft Project, Microsoft Visio, Winternals, Mac OS, Linux (Ubuntu), SmartFtp, Salesforce CRM, Microsoft IIS, Citrix, Microsoft Exchange, Office/Productivity, Graphics, Adware/Spyware/Virus Removal, Database, Email, Data Recovery, Adobe Dreamweaver, Adobe Flash, Adobe Photoshop

 

Other Areas

TCP/IP, VoIP, ACLs, VLANS, Port Security, IP routing, WLAN, LAN, WAN, Backup, Security/VPN/Firewall, Port Forwarding, HTTP, Secure Socket, FTP, DNS, DHCP, Telnet

 

EDUCATION

 

B.S., Information Technology

Florida State University

Spring 2007

Below you will find a sample list of courses I have taken when I was in college. These are the courses I took in college that helped me earn the title as computer genius :)

INFO REPRESENTATION (LIS4701-01.sp06)
Instructor: Dr. Jorgensen
Course Description
This course will focus on the principles and techniques of organizing and representing information including encoding standards, metadata, verbal subject analysis, and classification, in relation to system design. It will also focus on visual means of representing information such as charts, diagrams, tables, etc. (Prerequisites: LIS3267 and LIS3602)
Course Objectives
By the end of this course, you will be able to:

• Describe the information “explosion” in the 20th and 21st centuries and how this affects information representation today.
• Explain the “information retrieval problem” and the role of the user, representatives, intermediaries, etc.
• Explain how the design of information retrieval tools relates to the representation and organization of information.
• Evaluate various techniques used to organize IEs and know when to apply each most effectively.
• Perform basic subject analysis of the content of information-bearing entities.
• Write linear topic map notation (LTM)
• Create visual representation of information.
• Evaluate and select various knowledge representations.

Assignment: Using Knoppix
Learned Objectives: Learned Linux to a beginners level
Application to career: This has made me a little more familiar to Linux then most users. Having a basic understanding of Linux is a skill that most people in the industry do not have. In order to really advance though as a computer genius you should know more advance things with Linux.

INFO SYSTMS & SRVCS (LIS3602.sp06.web_cohort2)
Instructor: Dr. Riccardi
General Syllabus: This course is primarily concerned with the how information is managed using database technology, how information is presented in database-enabled Web sites, and how information is distributed through information services. This includes issues in representing data, using a variety of commercial database systems, and using the Microsoft Visual Studio.Net to create and maintain Web sites and information services. For additional information, please consult the lecture notes for January 9 and the syllabus (syllabus.html).
Assignment: Setup a functional ASP website
Learned Objectives: Installing and Using ASP.Net with Visual Studios
Application to career: Installing Visual Studio was a pain. There where a lot of issues getting the application to configure right. Doing this helped me become more familiar with the high end developing application Visual Studio. Most somewhat computer geniuses know code, and if you are a computer genius that likes microsoft code, you will tend to use Visual Studio.

INTERNSHIP (LIS5945.su06.web_cohort1)
Project Manager: Donna Trumbower

Project Management: Design and implementation of a tablet laptop network. The design would use tablet PC’s for the design team to be able to access the blueprints over the network. Pulling up the CAD drawings at the newly developed locations on campus to make sure that the buildings where up to code.
Assignment: Set up Tablets to use the wireless and out design database for the Facilities department at Florida State University
Learned Objectives: How to roll out a project, ordering hardware at bulk, making good relationships with hardware companies, configuring software, project management, and budgeting time.
Application to career: This is very useful because Project Management can be used in every aspect of life. This is good when rolling out big projects and needing to follow a timeline.
MGT NETWORKS & TELCM (LIS4482-01.fa06)
Instructor: David miner
Course Description

This is a foundation course in the use of networks and telecommunication to provide information. Focus is on modern data networks, especially building blocks of local area networks (LANs). The course deals with concepts, technical requirements, and a variety of management issues.
Course Objectives

The objectives of this course are to enable the students to:

• Definitions and implications of common networking terms.
• The networking services that operating systems provide.
• The types and purposes of a variety of network servers.
• The characteristics and nomenclature of common network topologies.
• The characteristics and nomenclature of common network media

Assignment: Writing a 10 page paper
Learned Objectives: Writing a 10 page paper about what we learned in the class.
Application to career: Learning to write long papers and find things to fill in when you need to is a very good skill. Finding the right wording and content needed to make a paper stretch, with out losing content, to the deadlines needed to get the proposal you want is a great skill to obtain. Also a true computer genius has lots of technical stuff to fill in when needed.

RESEARCH & DATA ANL (LIS3201-01.fa06)
Instructor: David Miner

Course Description
Using a problem-based focus, this course serves to introduce learners to tools, techniques, and business philosophies that are highly valued in all organizational settings. Specifically, the course introduces skills that will enable learners to identify and evaluate organizational problems, present findings appropriate within the organizational context and recommend solutions. Moreover, learners will be introduced and have “hands-on” experience in developing project schedules and data collection instruments, data analysis, and data reporting tools. Successful culmination of the course will yield skills that can be immediately applied in organizational settings and prepare learners for concepts covered in more depth in subsequent courses in the BSIT program.
Course Objectives

• 1. Learners will understand how data becomes information and how information can yield knowledge
• 2. Learners will know how to acquire data through the use of the design of data collection tools such as surveys, personal observation, interviewing, and secondary data sources
• 3. Learners will be able to differentiate between quantitative and qualitative approaches to organizational problem solving and distinguish when one is more appropriate than another given organizational context, time-frame, etc
• 4. Learners will know how to define organizational processes that are aligned with the organization’s mission in context of its strategy
• 5. Learners will understand how and when to use basic total quality management tools such as pareto charts, fish-bone diagrams, to assist in problem identification and basic data manipulation
• 6. Learners will master basic data analysis using statistical tools contained in spreadsheet software
• Page 1 7. Learners will understand and generate the effective display of information using tables and graphs and know what graphical presentation styles are more useful given the context of the organization and data obtained

Assignment: Set up a functional Database
Learned Objectives: Using Microsoft Access with Relationships
Application to career: Knowing how to use databases and how relationships work is a must for someone in our career. You do not need to know how to create a database, but as a CIO you would need to know how a database design could help alleviate issues in the processes that are slowing down your company. Knowing how they work and flow is very important. Knowing how to design is good, but that is if you want to be a designer. It is useful to be able to look at code as well and be able to understand the backend also, showing the full extent of the meaning of a “computer genius”.

TECH FOR INFO SRVCS (LIS3353-06.fa05)
Instructor: Dr. Lustria

COURSE DESCRIPTION:
Society has become increasingly dependent on information technology (IT)
over the past few decades. This course provides future IT professionals with a
solid foundation of the concepts, both theoretical and practical, which make IT
work.

COURSE OBJECTIVES:
After the completion of this course, students will understand:

1. Definitions, implications and proper use of common IT terms
2. The history and purpose of telecommunication protocols and standards
3. The theories behind digital computing, semiconductor electronics,
   Booleanlogic, and the von Neumann model
4. Theories and applications of cryptography and security

Assignment: Setup a website for a non profit company
Learned Objectives: Group work, Project management, html, usability testing
Application to career: I learned how to set up meetings with clients and figure out exactly what it is they want to do with their company. This actually showed me how communication is a very important function of teamwork. I learned that most people in a team really will not work unless you give the individuals deadlines and stay updated with their status. I took what I already knew about html and expanded on that to create a nice site for a company who deserved it. It also showed that its hard not being a computer genius, and you need people like us to clearify how things work and where technology will bring us.

WEBSITE DEV & ADMIN (LIS4366-01.fa06)
Instructor: Kevin Harrington

COURSE DESCRIPTION: This course will provide a comprehensive overview of website development and Issues and techniques related to the planning, production, and management of large World Wide Web Sites, including information on organization and design, hardware and software, and cutting-edge development tools. Special emphasis paid to information provision, and the role of Web developers as providers and managers of information resources. During the course, students will have to practice in-class hand-coding or computer meditated coding and submit it after each lecture. At the end of the course, students will possess both the resources and skills necessary to publish a website using a database and evaluate info tasks they are expected to perform systems from a user-centered design perspective.
COURSE OBJECTIVES: After the completion of this course, students will be able to:

• Demonstrate knowledge of the basic concepts and terminology of website development and administration and user-centered design;
• Gain an understanding of the information needs and practices of users of the World Wide Web;
• Demonstrate the ability to create Web documents and large-scale websites according to the standards of correct HTML practice in the context of online information provision;
• Demonstrate knowledge of the tools and techniques needed to succeed as a Web Server Administrator;
• Perform task related to the administration of web sever services;
• Demonstrate the ability to complete web server installation and configuration;
• Demonstrate the ability to perform administration task related to Web servers;
• Gain expertise in a specific area of website development and management;

Assignment: Setup a Windows 2003 server
Learned Objectives: Installing and managing a Windows 2003 server.
Application to career: Learning to manage a server along with active directory is a very useful skill. This is a skill that I could leave with my Bachelors degree in Information Technology and get a job managing servers and setting up group policies at a company. It’s good to know the processes so when you become a CIO or computer genius people respect you for the experience that you have obtained.